AI integration
AI built right into the system
An assistant working on your company data drafts replies, sorts requests, reads documents and analyzes events. You stay in control of both costs and data flows.
How GRIS uses AI
Business information system with built-in AI
Run your entire business from one place. AI that works alongside your team.
GRIS brings together AI built right into the system, ready-made modules for IT, service, sales and operations, modules tailored to your processes and connectors to almost any application you already use.
Web and mobile · Slovak and English interface · developed and supported in Slovakia
Illustrative screen with fictitious data.
The four pillars of GRIS
One system. Four advantages.
Less switching between programs, less manual work and a real-time view of your business – built to grow with you.
Ready-made modules
Start right away with what you need
IT documentation, monitoring, helpdesk, sales and inventory, contacts, attendance, backup and more. Switch on only the modules you need and add more as your business grows.
Module overviewFully custom modules
The system adapts to you – not the other way round
We can build a dedicated module for any company, precisely around its processes – records, workflows, reports and integrations. Your customizations never miss out on new core features.
Custom developmentAPI connectors
Connect to almost any application
Accounting, ERP, e-shop, phone system, Microsoft 365, antivirus, virtualization, backup or hosting – via APIs and webhooks. We build new connectors on request.
List of connectorsOne customer record
Sales, technicians and accounting all see the same contacts, documents, tickets, devices and communication history.
Data-driven decisions
Dashboards, charts and alerts built from data your company already has – no exporting to spreadsheets.
One partner
Development, deployment, connectors and support from a single supplier – GRANDCOM.
Connectors and integrations
Connectors to almost any application
GRIS connects to the systems already running in your company. Data flows automatically – no retyping and no duplicates.
Accounting and ERP
POHODA (mServer)Helios
E-shop
Upgates
Microsoft 365
Outlook calendar (Microsoft Graph)
Telephony and messaging
Yeastar P-SeriesWhatsApp BusinessEuroSMSVoiceBlue GSM gateway
Security
ESET
Virtualization and servers
Proxmox VEVMware ESXi / vCenterMicrosoft Hyper-VLinux servers (SSH)HPE iLO and MSA
Backup and storage
NakivoSynology NAS
Network and power
UniFiMikroTik RouterOSAPC UPS (SNMP)
Remote support
RustDeskMeshCentral
Web and hosting
HostingerZonomi DNSCaddyNginx Proxy Manager
Is your system missing?
We will connect it via API, webhooks, a database or file exchange – whatever the system offers.
Ask about a connectorWe build further connectors to match the systems your company uses. We always respect the rules of external systems – for example, ERP data is read-only and writes to live systems are carefully controlled.
Ready-made modules
Switch on what you need. Add more as you grow.
Each module covers a specific area of your business, and all of them share one customer database – no duplicates, no retyping.
IT documentation and access (Secret)
Devices, networks, credentials and customer documentation in one secure place. Sensitive data is masked and only revealed in safe mode.
Monitoring and wallboard
Real-time status of servers, networks, backups and UPS units on a single screen. Probes and agents send data without opening your network from outside.
Helpdesk and service
Requests from e-mail and other channels in a clear queue, with work reports and full customer history. AI suggests a reply and a category.
Sales, inventory and documents
Quotes, orders, invoices, recurring documents and inventory in one flow. Customers approve quotes via a secure link and documents go straight to accounting.
Contacts and telephony
One database of companies and contacts shared by all modules. Click-to-call, call records from your phone system, SMS and WhatsApp.
Attendance
A wall-mounted terminal with NFC cards that keeps records during network outages and sends them later. Employees and management get a clear overview – no paperwork.
Backup
Encrypted backups of GRIS data stored off the server. Restore an entire module to any chosen date.
Construction and projects
Jobs and construction sites with materials, cabling and documentation in one place. Field technicians always have the data at hand.
WEB management
Manage your customers’ websites at their hosting provider directly from GRIS – an overview of sites, accounts and changes.
AI assistant
AI across all modules – text suggestions, request sorting, document reading and event analysis, with full cost tracking.
Your own module
Need to handle something no off-the-shelf software covers? We will build it precisely around your processes.
Custom modulesReal-time monitoring
Spot problems before the customer calls.
The wallboard shows the status of every monitored device on one screen – servers, network, storage, backups and UPS units. AI summarizes the context and recommends the next step.
- On-site probes and server agents – no need to open your network from outside
- Alerts in the app, on mobile and on the technician’s workstation
- Overview of issues and their history for every customer
Helpdesk and service
Faster replies, happier customers.
E-mail requests are categorized automatically, and technicians see the full customer record including all devices. AI drafts a reply that only needs a quick check.
- Tickets, work reports and communication history in one place
- Automatic tagging and suggested replies
- Linked to customer documentation and monitoring
Sales, inventory and documents
From quote to payment without retyping.
Quotes, orders, delivery notes, invoices and inventory are seamlessly connected. Recurring invoices are issued automatically and documents flow straight into accounting.
- Customers approve quotes via a secure link
- AI extracts data from scanned incoming invoices
- Transfer to POHODA accounting and e-shop integration
Screens are illustrative, with fictitious data.
AI in GRIS
AI as an assistant to your whole team
It automates routine work, prepares the groundwork and spots connections – you make the decisions. With full control over costs and over where your data goes.
Cloud and local models
One gateway for cloud services and for models running in your own infrastructure. Sensitive areas can stay entirely in-house.
Costs under control
Every AI call is logged – who, in which module and at what cost. Usage and budgets in euros.
Humans have the final say
The AI console reads device data freely, but every change waits for human approval.
Event and log analysis
AI sorts device records, finds connections and flags what really matters.
Document anonymization
Personal data is removed before sending and restored to the right place in the result.
Document data extraction
Incoming invoices and receipts are read from the scan – you just confirm.
Helpdesk assistant
Suggested replies, tagging and request routing, so your team solves problems instead of doing paperwork.
E-shop chatbot
Answers your e-shop customers based on your products and materials; an operator can take over the conversation at any time.
Your data, your rules
You decide which areas may use a cloud model and which stay on a local one. Sensitive documents can be anonymized before processing, and every call is fully traceable.
Everyday efficiency
Small things that save time
Minutes saved on every task add up to hours every month. GRIS is designed for people who work in it all day long.
Ctrl+K search
Search customers, documents and tickets from anywhere – accents and diacritics don’t matter.
Click-to-call
Click a number and the call connects on your extension. Call records are linked to the customer.
Instant saving
Changes are saved immediately and the system clearly confirms it. No more forgotten “Save” buttons.
Drag & drop
Reorder items by dragging them with the mouse; simply drop attachments into the window or paste them from the clipboard.
Safe mode
Passwords and sensitive data stay hidden until you deliberately reveal them. Safe even when sharing your screen.
Push notifications
Alerts in the app, on mobile and on desktop. Everyone chooses what they receive and where.
Remembers where you left off
Tabs and windows stay where you left them, even after a page refresh.
Switch without retyping
Imports from legacy systems and price lists run in the background with a progress indicator.
Mobile app and installable web appWindows agentBrowser extension for filling in credentialsBarcode and QR code scannerPrint reports and PDFDark modeSlovak and English
Modularity and deployment
Grow without replacing your system
GRIS scales with your company – from the first module to a complete information system, with full control over data and security.
Pay only for what you use
Your license enables only the modules your company actually needs. Expanding is a matter of configuration, not a new system.
Deployment your way
On your own on-premises server or in GRANDCOM’s infrastructure. Your team works in a web browser and on mobile.
Updates without downtime
New features arrive continuously through the GRIS update channel, without interrupting your work.
Your data stays in-house
Each module has its own database, and access is governed by roles, groups and permissions down to individual menu items. Encrypted off-server backups.
Custom modules
Built precisely for your company
Every company works differently. Together we review how you work today and design a solution that replaces spreadsheets, manual retyping and scattered programs.
Custom modules run alongside the ready-made ones – your customizations never become outdated and you keep receiving every new feature. We roll out changes quickly through the update channel.
GRIS is developed and operated by GRANDCOM s.r.o. – IT services for businesses. www.grandcom.sk · Custom application development
- New made-to-order modules – from record-keeping to production planning
- Custom fields, statuses and workflows that match your processes
- Print reports, documents and exports in your own format
- Integration with your systems – ERP, databases, APIs, files
- Dashboards and charts on the data you already have
- Customer modules without forking the code – the core keeps evolving
Automotive
Automotive quality, ready for audit
Tier 2 and Tier 3 suppliers often manage quality in spreadsheets and e-mails – we can extend GRIS with processes in line with IATF 16949, VDA and AIAG and replace them with the structured records auditors expect.
IATF 16949VDA 6.3AIAGVDA 4905 / 4913EDIFACTOdette
8D and complaints
Customer complaints with steps D1–D8, deadlines and owners. Generate the 8D report for your customer straight from the system.
CAPA – corrective and preventive actions
Actions from complaints, audits and internal findings in one place – with deadlines, effectiveness checks and reminders.
Audits and LPA
Audit templates, audit schedules and layered process audits (LPA), including VDA 6.3. Turn every finding directly into an action.
Gauge calibration
A register of measuring equipment, calibration intervals, reminders before due dates and calibration certificates for every gauge.
Traceability
Lots, batches, machine and operator at every production step – captured by scanning and traceable in both directions.
APQP / PPAP
Launch projects with milestones and owners. PPAP documents are compiled according to the required submission level.
EDI call-offs and delivery notes
Receive call-offs and send advance shipping notices per VDA 4905/4913 and EDIFACT DELFOR/DESADV, and print VDA/Odette labels.
Control plans and work instructions
Controlled versions, approval workflows and a clear view of which version applies at which workstation.
The foundations are already in GRIS – helpdesk, checklists, production with stages, equipment records and AI-assisted documents. We build automotive modules on top of them, tailored to your company.
Book a consultationFAQ
Answers before we first meet
If you can’t find what you’re looking for, we’d be happy to talk in person.
Who is GRIS for?
For IT and service companies that manage their customers’ infrastructure, and for small and medium-sized businesses in trade, manufacturing or construction. Anywhere information about customers, jobs and equipment is currently scattered across e-mails, spreadsheets and several different programs.
How does deployment work?
We start with a short demo and an analysis of how you work today. Then we switch on the modules you need, connect your existing systems and migrate your data. GRIS runs on your server or in GRANDCOM’s infrastructure and is used in a web browser and on mobile.
Where is our data and how is it protected?
Your data stays in your installation. Each module has its own database, access is governed by roles, groups and permissions, and sensitive data is masked. Backups are encrypted and stored off the server. For AI, you decide whether a cloud or a local model is used.
Can we migrate data from our old system?
Yes. GRIS offers imports from legacy systems, price lists and statements that run in the background with a progress indicator. If we don’t know your system yet, we will prepare a custom migration – just like a new connector.
Can GRIS meet automotive requirements (IATF 16949, VDA)?
GRIS is not an off-the-shelf automotive package. We build the processes you have to document under IATF 16949, VDA or AIAG (8D, CAPA, audits, calibration, traceability, PPAP, EDI) to measure, on top of the existing modules. We agree on scope and approach in an initial consultation, based on your customers’ requirements.
Who provides support and development?
GRANDCOM s.r.o. – development, deployment, connectors, custom modules and support all come from a single partner based in Slovakia. New versions are released continuously through the update channel.
See GRIS in action
We will show you the system using examples from your day-to-day work and propose a deployment tailored to your company’s needs.